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@ -291,57 +291,167 @@ export default { |
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(item) => item.replyTitle === replyTitle |
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(item) => item.replyTitle === replyTitle |
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); |
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); |
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if (!autoReply) return; |
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if (!autoReply) return; |
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// 检查是否被封禁 |
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// 检查是否被封禁 |
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if (this.isBanned) { |
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if (this.isBanned) { |
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this.showBannedTip(); |
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this.showBannedTip(); |
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return; |
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return; |
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} |
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} |
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let msgInfo = { |
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// ========== 第一步：用户发送问题（replyTitle） ========== |
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let userMsgInfo = { |
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tmpId: this.generateId(), |
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tmpId: this.generateId(), |
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receipt: this.isReceipt, |
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type: this.$enums.MESSAGE_TYPE.TEXT, |
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content: autoReply.replyTitle, |
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receipt: this.isReceipt |
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}; |
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}; |
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if (autoReply.replyType === 0) { |
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this.fillTargetId(userMsgInfo, this.chat.targetId); |
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// 文本 |
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msgInfo.type = this.$enums.MESSAGE_TYPE.TEXT; |
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msgInfo.content = autoReply.replyContent; |
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} else if (autoReply.replyType === 1) { |
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// 图片 |
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msgInfo.type = this.$enums.MESSAGE_TYPE.IMAGE; |
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msgInfo.content = JSON.stringify({ |
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originUrl: autoReply.replyContent, |
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thumbUrl: autoReply.replyContent, |
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}); |
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} else { |
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return; |
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} |
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this.fillTargetId(msgInfo, this.chat.targetId); |
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const chat = this.chat; |
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const chat = this.chat; |
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if (!chat) return; |
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if (!chat) return; |
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let tmpMessage = this.buildTmpMessage(msgInfo); |
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let tmpUserMessage = this.buildTmpMessage(userMsgInfo); |
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this.chatStore.insertMessage(tmpMessage, chat); |
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this.chatStore.insertMessage(tmpUserMessage, chat); |
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this.moveChatToTop(); |
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this.moveChatToTop(); |
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this.sendMessageRequest(msgInfo) |
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// 发送用户消息 |
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this.sendMessageRequest(userMsgInfo) |
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.then((m) => { |
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.then((m) => { |
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tmpMessage = JSON.parse(JSON.stringify(tmpMessage)); |
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tmpUserMessage = JSON.parse(JSON.stringify(tmpUserMessage)); |
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tmpMessage.id = m.id; |
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tmpUserMessage.id = m.id; |
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tmpMessage.status = m.status; |
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tmpUserMessage.status = m.status; |
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this.chatStore.updateMessage(tmpMessage, chat); |
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this.chatStore.updateMessage(tmpUserMessage, chat); |
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// ========== 第二步：调用后端接口发送客服回复 ========== |
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this.triggerAutoReply(autoReply); |
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this.scrollToBottom(); |
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this.scrollToBottom(); |
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this.isReceipt = false; |
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this.isReceipt = false; |
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}) |
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}) |
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.catch(() => { |
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.catch(() => { |
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tmpMessage = JSON.parse(JSON.stringify(tmpMessage)); |
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tmpUserMessage = JSON.parse(JSON.stringify(tmpUserMessage)); |
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tmpMessage.status = this.$enums.MESSAGE_STATUS.FAILED; |
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tmpUserMessage.status = this.$enums.MESSAGE_STATUS.FAILED; |
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this.chatStore.updateMessage(tmpMessage, chat); |
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this.chatStore.updateMessage(tmpUserMessage, chat); |
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}); |
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}); |
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}, |
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}, |
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// 触发客服自动回复 |
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triggerAutoReply(autoReply) { |
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// 生成临时ID用于追踪 |
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let tmpId = this.generateId(); |
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// 构建客服回复消息 |
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let replyMsgInfo = { |
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tmpId: tmpId, // 添加 tmpId |
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sendId: this.chat.targetId, // 客服ID作为发送者 |
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recvId: this.mine.id, // 当前用户作为接收者 |
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type: autoReply.replyType, // 回复类型 |
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receipt: false |
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}; |
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// 根据类型设置内容 |
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if (autoReply.replyType === 0) { |
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// 文本回复 |
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replyMsgInfo.content = autoReply.replyContent; |
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} else if (autoReply.replyType === 1) { |
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// 图片回复 |
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replyMsgInfo.content = JSON.stringify({ |
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originUrl: autoReply.replyContent, |
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thumbUrl: autoReply.replyContent, |
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}); |
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} |
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// 可选：先在前端显示一条临时的"客服正在输入"消息 |
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let typingMessage = { |
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id: this.generateId(), |
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tmpId: tmpId, |
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sendId: this.chat.targetId, |
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recvId: this.mine.id, |
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selfSend: false, |
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sendTime: new Date().getTime(), |
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type: this.$enums.MESSAGE_TYPE.TIP_TEXT, |
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content: "客服正在输入...", |
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status: this.$enums.MESSAGE_STATUS.SENDING |
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}; |
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this.chatStore.insertMessage(typingMessage, this.chat); |
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// 调用发送消息接口 |
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this.$http({ |
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url: "/message/private/send", |
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method: "post", |
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data: replyMsgInfo |
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}).then(res => { |
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console.log("自动回复发送成功", res); |
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// 删除"正在输入"的临时消息 |
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this.chatStore.deleteMessage(typingMessage, this.chat); |
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// 消息会通过 WebSocket 推送过来，前端会自动接收并显示 |
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// 或者如果接口直接返回消息体，可以手动插入 |
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if (res && res.id) { |
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let replyMessage = { |
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id: res.id, |
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tmpId: tmpId, |
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sendId: this.chat.targetId, |
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recvId: this.mine.id, |
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selfSend: false, |
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sendTime: new Date().getTime(), |
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type: autoReply.replyType, |
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content: replyMsgInfo.content, |
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status: this.$enums.MESSAGE_STATUS.SENDED |
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}; |
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this.chatStore.insertMessage(replyMessage, this.chat); |
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this.scrollToBottom(); |
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} |
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}).catch(err => { |
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console.error("自动回复发送失败", err); |
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// 删除"正在输入"的临时消息 |
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this.chatStore.deleteMessage(typingMessage, this.chat); |
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// 可选：显示发送失败提示 |
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uni.showToast({ |
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title: "自动回复失败", |
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icon: "none" |
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}); |
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}); |
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}, |
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// 新增方法：触发客服自动回复（调用后端接口） |
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// triggerAutoReply(autoReply) { |
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// // 构建客服回复消息，关键是要传入 sendId |
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// let replyMsgInfo = { |
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// sendId: this.chat.targetId, // 客服ID作为发送者 |
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// recvId: this.mine.id, // 当前用户作为接收者 |
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// type: autoReply.replyType, // 回复类型 |
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// }; |
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// console.log(replyMsgInfo) |
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// // 根据类型设置内容 |
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// if (autoReply.replyType === 0) { |
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// // 文本回复 |
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// replyMsgInfo.content = autoReply.replyContent; |
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// } else if (autoReply.replyType === 1) { |
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// // 图片回复 |
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// replyMsgInfo.content = JSON.stringify({ |
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// originUrl: autoReply.replyContent, |
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// thumbUrl: autoReply.replyContent, |
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// }); |
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// } |
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// // 调用发送消息接口 |
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// this.$http({ |
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// url: "/message/private/send", |
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// method: "post", |
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// data: replyMsgInfo |
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// }).then(res => { |
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// console.log("自动回复发送成功", res); |
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// // 消息会通过 WebSocket 推送过来，前端会自动接收并显示 |
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// }).catch(err => { |
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// console.error("自动回复发送失败", err); |
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// }); |
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// }, |
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onRecorderInput() { |
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onRecorderInput() { |
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this.showRecord = true; |
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this.showRecord = true; |
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this.switchChatTabBox("none"); |
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this.switchChatTabBox("none"); |
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@ -1070,6 +1180,7 @@ export default { |
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sendMessageRequest(msgInfo) { |
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sendMessageRequest(msgInfo) { |
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return new Promise((resolve, reject) => { |
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return new Promise((resolve, reject) => { |
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// 请求入队列，防止请求"后发先至"，导致消息错序 |
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// 请求入队列，防止请求"后发先至"，导致消息错序 |
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this.reqQueue.push({ msgInfo, resolve, reject }); |
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this.reqQueue.push({ msgInfo, resolve, reject }); |
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this.processReqQueue(); |
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this.processReqQueue(); |
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}); |
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}); |
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@ -1078,6 +1189,7 @@ export default { |
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if (this.reqQueue.length && !this.isSending) { |
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if (this.reqQueue.length && !this.isSending) { |
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this.isSending = true; |
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this.isSending = true; |
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const reqData = this.reqQueue.shift(); |
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const reqData = this.reqQueue.shift(); |
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console.log(reqData.msgInfo); |
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this.$http({ |
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this.$http({ |
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url: this.messageAction, |
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url: this.messageAction, |
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method: "post", |
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method: "post", |
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[yxf]
4 weeks ago